Refund policy

REFUND & EXCHANGE POLICY
We take great pride in ensuring all items are in perfect condition before they are shipped. Returns or exchanges are strictly limited to cases involving product defects, damages or mistaken delivery caused by our team.

Key Requirements for Eligibility:
Timeframe: You must contact our customer service team within 5 DAYS of receiving your item. Requests made after this period will not be entertained.

Item Condition: Items must be returned unworn, unwashed, unaltered, and with all original tags still attached.

Prior Authorization: Customers must consult our Customer Service team before sending any items back. Unauthorized returns will not be processed.

Exchange Policy:
Exchanges are subject to stock availability.

Items can only be exchanged for the exact same item, color, and size.

Refund Policy:
WE ENFORCE A STRICT NO-CASH-REFUND POLICY.

Store credit or refunds will only be issued if the defective/incorrect item is out of stock and cannot be exchanged.

ITEMS EXCLUDED FROM REFUNDS & EXCHANGES
Requests for returns or exchanges will be automatically declined under the following circumstances:

Incorrect Size / Does Not Fit: Please refer strictly to our size chart before making a purchase.

Change of Mind: We do not accept returns if you change your mind after purchase.

Dislike of Color: Please note that on-screen colors may vary slightly from the actual product due to studio lighting and monitor settings.

Customer-Induced Damage: We do not accept items damaged due to customer handling or misuse.

Past the Deadline: Any request exceeding 5 days from the date the item was received.

Missing Tags / Altered Items: Any product that has had its tags removed, or has been washed or altered by the customer.